Free Personalization: Pajamas Custom Graphics & Cards! 🎁
Dark Mode On Off Search
Cart
0
Cart
0
Search
Pajama Tops
Pajama Bottoms
Pajama Set
Search
Pajama Tops
Pajama Bottoms
Pajama Set

Shipping Policy

Welcome to COMFYZ! We are committed to providing you with a premium shopping experience. Please read our shipping policy carefully to understand our procedures and terms.

Shipping Range

We currently offer shipping within the United States, including small islands, and Canada. Please note that we do not support shipping to P.O. Boxes, APO/FPO military addresses, or other remote locations.

Shipping Time

  1. Processing Time:
    • Orders are processed and shipped within 1-2 business days (Eastern Time, UTC-5).
    • Processing does not include weekends or public holidays.
  2. Shipping Time:
    • Standard Shipping: Typically takes 5-8 business days.
    • Express Shipping: 3-5 business days.

Shipping Fees

We apply a flat rate shipping fee per order for simplicity and transparency:

  • Regular Shipping (5-8 business days): $5
  • Expedited Shipping (3-5 business days): $15

Orders over $90 (after discounts) or those qualifying for a free shipping discount are eligible for free Regular Shipping (5-8 business days).

Logistics Providers

We partner with trusted logistics providers to ensure safe and timely deliveries, including:

  • UPS
  • FedEx
  • USPS
  • DHL
  • YunExpress
  • other…..

Order Tracking

We provide an order tracking system that allows you to track the status of your package at any time. Once your order is shipped, we will send a confirmation email containing your tracking number and tracking link. You can enter the tracking number on our Order Tracking Page to view the real-time status of your package.

For U.S. customers who purchase using PayPal, we also sync your package shipping information directly to your PayPal app. This allows you to track your shipping updates in real time through PayPal.

👉 Order Tracking Page

Return & Exchange Policy

If you are not satisfied with your purchase, please refer to our Return and Exchange Policy. For more information, please visit:
👉 Returns and Refunds

Shipping Issues

  1. Delays: Shipping times may be affected by the shipping company or other uncontrollable factors (such as weather, natural disasters, holidays, etc.). If your order has not arrived within the estimated time, please contact our customer service team via email, and we will do our best to resolve the issue.
  2. Damage or Loss: If you find that the goods are damaged or lost upon receiving the package, please take photos immediately and contact our customer service team. We will provide a refund or re-shipment service based on the specific situation.
  3. Incorrect Shipping Address: If you realize an error in your shipping address after placing your order, please contact our customer service team within 48 hours. We will hold your order during this period to assist with address updates.

Customer Service Contact

If you have any questions or need assistance regarding shipping, please contact us through the following methods:

We will respond to your inquiry as soon as possible. Thank you for your understanding and support.

Policy Updates

We reserve the right to update or modify this shipping policy at any time. Any changes will take effect immediately and be posted on this page.

Thank you for choosing COMFYZ. We wish you a pleasant shopping experience!


Last updated: December 4, 2024, UTC-5