I. Orders and Shipping
This section covers common questions regarding the placement, modification, and tracking of orders, as well as information on shipping times and policies.
Once an order has been placed, you can modify or cancel it only if it has not yet been shipped. To do this, visit your order details page and follow the provided instructions. If the order has already been shipped, cancellation or modification is not possible, but you may return the item after delivery following our return policy.
Delivery times vary based on your location and the selected shipping method. Standard shipping typically takes 3-7 business days, while express shipping takes 1-3 business days. Estimated delivery times will be displayed during the checkout process.
To track your order, visit our “Order Tracking” page and enter your order number along with your email address. You will be provided with real-time updates on the status of your shipment.
Yes, we do offer international shipping. Shipping costs and delivery times vary by destination and will be clearly outlined at checkout. Please note that customs fees and import duties may apply depending on your country’s regulations.
II. Returns and Exchanges
This section provides information about our return and exchange policies, including how to initiate returns, who bears the cost, and the expected timeline for refunds.
If you are not satisfied with your purchase, you may return or exchange it within 30 days of receiving the product. The item must be unused, in its original packaging, and in resalable condition. To initiate a return or exchange, please go to your order details page and submit a request.
If the return or exchange is due to a defect or a mistake on our part, we will cover the return shipping costs. For returns or exchanges due to other reasons, you will be responsible for the return shipping charges.
Once we receive and inspect the returned item, refunds are typically processed within 5-7 business days. The refund will be issued to the original payment method used during the purchase.
III. Products and Availability
This section addresses questions regarding product information, including sizing, material details, and stock availability.
We offer a comprehensive size guide on each product page to help you choose the correct size. The guide provides measurements for height, weight, bust, waist, and hips, allowing you to select the most appropriate size based on your body type.
Product availability is displayed on the product detail page. If the item is in stock, it will show “In Stock” and you can proceed to purchase. If the item is out of stock, you can choose to receive a restock notification by entering your email address.
Our products are made primarily from 95% Modal and 5% Spandex, which are soft, breathable, and generally hypoallergenic. However, if you have specific allergies or skin sensitivities, we recommend consulting your doctor before making a purchase.
IV. Payment and Invoicing
This section covers questions about accepted payment methods, security of transactions, and invoicing options.
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. You can select your preferred payment method during the checkout process.
Yes, you can request an invoice during the checkout process by selecting the “Request Invoice” option and providing the necessary billing information. The invoice will be included in your shipment or sent to you via email.
We prioritize the security of your payment information. Our website uses SSL encryption to protect your personal and financial data. Additionally, we do not store credit card details on our servers.
V. Membership and Promotions
This section provides details about our membership program, how to use discount codes, and any available loyalty rewards.
You can become a member by registering for a free account on our website. As a member, you will receive exclusive discounts, early access to sales, and the ability to manage your orders and shipping information more conveniently.
During the checkout process, there is a designated field labeled “Discount Code.” Enter your code and click “Apply” to see the discount reflected in your order total. Only one discount code can be used per order.
Yes, our loyalty program allows members to earn points with every purchase. These points can be redeemed for discounts on future orders. Details about earning and redeeming points can be found in the “Loyalty Program” section of your account.
VI. Technical Support
This section addresses technical issues that customers may encounter, such as account access, website functionality, and subscription management.
If you are unable to log in, please ensure that you are using the correct email address and password. If you have forgotten your password, click on the “Forgot Password” link and follow the instructions to reset it via email.
Yes, our website is optimized for use on mobile devices. Whether you are using a smartphone or tablet, you will have a seamless browsing and shopping experience.
You can subscribe to our newsletter by entering your email address in the subscription box located at the bottom of our website. Subscribers receive regular updates on new products, exclusive promotions, and other special offers.